Frank and Jacque discuss how to set reasonable expectations with pool service whether you run a service or are a pool owner.
Poolwerx.com ipssa.com
00:00-04:48 introduction
04:49- pool owners need to understand that service pricing will vary from pool. And services offered by different service companies will vary greatly also. Pool owners need to make sure the service company knows
pool service companies should be pricing service based on an estimated minimum and maximum amount of time spent on the pool per service visit. It should be clear what is included in weekly or monthly fees and what will be an additional charge.
Chemicals used to maintain the pool should be either charged separately for chemicals in the service of that pool or a good estimate with an allowed maximum. If the amount of chemicals used exceeds that maximum, the pool owner should have to pay for that extra chemical used. If a pool leaks or has other issues that require an unexpected additional amount of chemicals, the pool owner should be responsible for those chemicals.
It should be clear what is and is not included in service fees.
Unexpected events or problems that require additional labor, materials, or chemicals should be charged over and above the agreed-upon fees for service. Pool owners should make their service company aware if they have occasional or frequent issues after weather events, like wash-in from the yard during heavy rains, and expect to pay extra in these situations.
Pool owners should make their service company aware ASAP if other than normal conditions exist on the pool before they show up for service. This will allow the service company to plan for the additional time, equipment, and chemicals required to address the issue.
As a pool owner you need to share with the prospective new service company what issues you’ve had with previous service companies to be sure that there are no misunderstandings in reasonable expectations.
Make sure it is clear how communication between the service and the pool owner will be conducted. Should the client call the service tech, the manager, or the office? Businesses put processes in place to make sure proper information is collected the information is given to the correct personnel. Disruption in these processes can lead to issues not being properly addressed.
It needs to be clear if filter cleans or other additional required maintenance are included in service fees.
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